Continental Real Estate Services, Inc. (“CRES”)
Effective Date: May 7, 2026
1. Introduction
Continental Real Estate Services, Inc. (“CRES,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the information entrusted to us by our clients and business partners. This Privacy Policy describes how we collect, use, store, protect, and disclose information in connection with our Closing and Transaction Coordination Services.
2. Information We Collect
In the course of providing our services, CRES may collect and process the following categories of information:
- Property and transaction data, including parcel information, ownership records, and closing documentation
- Personal identifying information of parties to transactions, including names, addresses, and contact information
- Financial information necessary to facilitate closings and transaction coordination
- Communications and correspondence related to the services we provide
3. How We Use Information
CRES uses the information we collect solely for the purpose of providing Closing and Transaction Coordination Services to our clients. This includes:
- Processing and coordinating real estate closings and related transactions
- Communicating with clients, counterparties, and relevant third parties as necessary to complete transactions
- Complying with applicable legal and regulatory requirements
- Maintaining records as required by law or contract
4. How We Protect Information
CRES maintains a comprehensive information security program designed to protect the confidentiality, integrity, and availability of all data in our care. Key elements of our security program include:
- All IT infrastructure is administered by SingleWave Technologies, a professional managed services provider, under a formal managed services agreement
- Client data is stored in a secure, dedicated database environment on-premises at our St. Louis, Missouri facility, with encrypted cloud-based backups
- Access to client data is restricted to authorized CRES personnel on a need-to-know basis, enforced through role-based access controls
- All employees undergo criminal background checks prior to hire and complete annual security awareness training
- Our security program is subject to regular independent assessment, including annual penetration testing
- All employees are required to review and acknowledge CRES security and privacy policies annually
5. Information Sharing and Disclosure
CRES does not sell, rent, or trade personal information. We may share information only in the following circumstances:
- With our managed IT services provider, SingleWave Technologies, solely as necessary to administer and secure our systems
- With third parties as required to complete transactions on behalf of our clients, including title companies, lenders, and governmental authorities
- As required by applicable law, regulation, or court order
- With the explicit written consent of the relevant party
6. Data Retention
CRES retains information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes. When data is no longer required, it is securely disposed of in accordance with our formal data retention and disposal procedures.
7. Your Rights
Individuals whose personal information we process may have certain rights under applicable law, including the right to request access to, correction of, or deletion of their personal information. To exercise these rights or to ask questions about how your information is handled, please contact us using the information below.
8. Data Breach Notification
In the event of a data security incident that affects personal information, CRES will notify affected parties and relevant authorities as required by applicable federal and state law, including the Gramm-Leach-Bliley Act (GLBA) and applicable state data breach notification statutes.
9. Updates to This Policy
CRES reviews and updates this Privacy Policy at least annually to reflect changes in our practices, technology, and applicable law. The effective date at the top of this page reflects the date of the most recent update.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Continental Real Estate Services, Inc.
Email: info@gocres.com
Website: www.gocres.com
